Shipping Policy
SHIPPING AND RETURNS CHARGES
- Shipping on all orders over £80 is FREE for standard delivery.
We encourage customers to take advantage of our FREE shipping offer by meeting the minimum order value for free shipping.
Once we ship your order you will receive a tracking number for your shipment, allowing you to track your order from the moment it leaves our warehouse until the point it reaches your doorstep.
UK DELIVERY
Guaranteed Next Day delivery is only available to the UK mainland (excluding the Highlands).
Royal Mail 24 delivery is available for the UK mainland for £5.99 and takes 1-3 working days. Royal Mail 48 delivery is available for the UK mainland for £3.99 and takes 2-5 working days.
Please note all orders are dispatched from our warehouse Monday to Friday. Orders are not dispatched from our warehouse on Saturday or Sunday.
Free UK Delivery is available on orders over £80 to the UK mainland only excluding the Highland and takes 2-5 working days.
Unfortunately, Next Day delivery is not available for Ireland, Highlands, Channel Islands and all UK Offshore Islands.
Signature is required on receipt.
INTERNATIONAL DELIVERY
European orders are sent via a standard delivery service and we aim to deliver your order within 5-7 working days. A standard delivery service is available for International Orders (Including USA, Canada & Australia) and we aim to deliver your order within 7-10 working days.
Please note all orders are dispatched from our warehouse Monday to Friday. Orders are not dispatched from our warehouse on Saturday or Sunday.
However, if for any reason your parcel does not reach you in the stated time, please allow up to 14 working days from the date you have received your dispatch email to contact our Customer Service Dept.
All purchases will be made in pounds Sterling (£) and International credit card providers or banks will determine the exchange rate as required.
Orders placed outside the UK mainland may be subject to duties or taxes due to importing restrictions on certain products and materials. These additional taxes, fees, or charges may apply to your order according to your local legislation, and it is your responsibility to pay this. Any duties or taxes will only apply once your parcel has reached the destination country. We have no control over these charges therefore we cannot advise you of what the costs may be as they will vary from country to country.
If you are unsure about whether the charges may apply to your order it is your responsibility to contact your local customs authority regarding these matters prior to placing your order.